Shipping Policy

SHIPPING FOR NEW ZEALAND CUSTOMERS

All orders are shipped via DHL Express to New Zealand from our warehouse in Australia. Express Shipping costs $9.95 and takes 1-2 business days to most locations in New Zealand, and extra for remote or regional locations (however will always be as fast as possible). DHL will require signature on delivery.

Please note: While most items are in stock and ready to post, a few certain items will have roughly a 1-4 day manufacturing period before being posted. This will be stated on it’s product page. Please check the bottom of the description on the page you are purchasing from for this notice. If you purchase multiple items and one of the items has a manufacturing period, they will all be sent together once the manufacturing period is over. If you wish other item(s) to be sent sooner you will need to place it/them as a separate order.

All orders placed before 12pm will be sent that same day, if placed later than this it will be sent the following day.

Please note we always do our very best to ensure our customers receive their extensions as swiftly as possible, however postage time can vary and any late delivery that may occur is our of our hands. While this would usually happen on extremely rare occasion and we pride ourselves on delivering our hair within the estimated delivery time for 99% of received orders, unpredictable delays can occur in transit. Public holidays can also affect Dhl's ability to deliver the article within the standard time frame. If you are out of an express post zone, the item can take a little longer to arrive but we always ensure to dispatch our parcels as soon as possible, once the received payment has cleared. In the rare case of a lost parcel, we will first do our best to follow up the missing parcel with DHL. Refunds are not issued in this case, as we can not be held responsible for what happens during delivery on your end. If you live on an unsecured premises where an item is likely to get stolen from your letterbox or door step, or want extra coverage for peace of mind, you can request insurance on your parcel. Please email us at support@luxabellehairextensions.co.nz to organise this.