Billing Terms & Conditions

1. Payment Methods

We accept various payment methods, including Visa, MasterCard, American Express, Diners Club, JCB, Afterpay, ZipPay, and Klarna. All payments are processed securely to protect your personal and financial information.

2. Pricing and GST

All prices displayed on our website are in New Zealand dollars (NZD). If the whole or any part of a payment is the consideration for a taxable supply, the payer must pay an additional amount equal to the GST applicable to the supply, subject to us providing a tax invoice. 

 

3. Order Confirmation and Acceptance

An order placed by you constitutes an offer to purchase products subject to these terms and conditions. We reserve the right to accept or reject your order for any reason, including product availability or errors in pricing. An order is not considered accepted until we send you an order confirmation email.

4. Payment Processing

Payments are processed at the time of order placement. If payment cannot be processed due to insufficient funds or other issues, we will contact you to resolve the matter.

5. Shipping and Delivery

We offer express post services New Zealand-wide. Shipping costs are calculated at checkout based on your location and the size of your order. Delivery times may vary depending on your location.

6. Returns and Refunds

We adhere to the Australian Consumer Law, which provides consumers with certain rights regarding refunds, repairs, and replacements. If you receive a faulty or damaged product, please contact us within 30 days of purchase to arrange a return, replacement, or refund. Products must be returned in their original condition and packaging.

7. Consumer Guarantees

Under the Australian Consumer Law, consumers have basic rights when buying products and services, known as consumer guarantees. These rights cannot be taken away by anything we say or do. For more information, refer to the Australian Competition & Consumer Commission's guidelines.

 

8. Changes to Billing Terms

We reserve the right to modify these billing terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically.

9. Contact Information

For any billing inquiries or concerns, please contact us at:

Luxabelle Hair Extensions

Email: support@luxabellehairextensions.com.au

By placing an order with Luxabelle Hair Extensions, you agree to these billing terms and conditions.